Evaluating of a Teaching Intervention Contributing to Airline Agents and Customers’ Communication in Famagusta-Cyprus

Momen Yaseen M.Amin M.Amin, Saeid Saadatmanesh

Abstract


The purpose of the present monograph is to design a curriculum for those who buy airplane tickets (customers) and those who sell them (airline agents) in different airline agencies in the city of Famagusta in northern Cyprus. In other words, this study intends to contribute to their interactions which are in English. The study follows the Nation and Macalister (2010) “language curriculum design” as the framework and, in order to make it more comprehensive, tries to follow the steps of the curriculum design introducing by them in detail. In this regard, the researcher takes environmental analysis, needs analysis, principle (used to design the curriculum), goals, content and sequencing, format and presentation, monitoring, assessment, evaluation, approaches to curriculum design, are into consideration. Finally, a sample unit/module with the teaching materials, exercises, etc., reflecting what the researhcre has planned is provided.Because the outcomes in different context is different, it is impossible for this design to be backward. Therfore the researcher, in this project, starts from goals and analyze the needs (of the customers and the agents), and finally will design the curriculum accordingly. In addition, the course design follows the Brumfit’s (1985) “syllabus with holes in it” because 10 minute of each session is determined for more practice and fluency in the skill.


Keywords


curriculum development; customer; airline agent.

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